Privacy Policy

At Dewey's Pizza, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at deweysdining.rest, place an order with us, sign up for our loyalty program, or otherwise interact with our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and the Children's Online Privacy Protection Act (COPPA). Depending on your state of residence, additional rights and protections may apply to you.

1. Who We Are

Dewey's Pizza ("Dewey's Pizza," "we," "us," or "our") is a food service business operating through our website deweysdining.rest. We are committed to protecting the privacy and personal information of our customers, website visitors, and anyone who interacts with our business.

For all privacy-related inquiries, you may contact us using the following details:

2. Information We Collect

We collect several categories of information to provide, improve, and personalize our services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, join our rewards or loyalty program, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Date of birth (for age verification and birthday rewards)
• Username and password (for account holders)
• Profile preferences and saved order history

2.2 Payment and Transaction Information

When you make a purchase through our website or in-store, we collect the information necessary to complete your transaction. This may include:

• Credit or debit card details (processed securely through our payment processors)
• Billing address
• Order details and purchase history
• Gift card or promotional code information

Please note that we do not store your full credit or debit card numbers on our servers. Payment processing is handled by third-party payment processors who are compliant with the Payment Card Industry Data Security Standard (PCI-DSS).

2.3 Usage and Behavioral Data

When you browse or interact with our website, we may automatically collect certain usage data, including:

• Pages you visit and the time spent on each page
• Links you click and interactions you make
• Search queries entered on our website
• Items you add to your cart or view
• Referral source (how you arrived at our website)
• Time and date of your visit

2.4 Device and Technical Information

We may collect technical information about the device you use to access our website, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution
• Unique device identifiers
• Mobile network information (for mobile users)
• Geolocation data (if you grant permission)

2.5 Communications and Feedback

If you contact us by email, phone, through our website contact form, or via social media, we may collect and retain:

• The content of your communications
• Your name and contact details as provided
• Records of any complaints, inquiries, or feedback you submit
• Survey responses and reviews

2.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. For a full explanation of how we use cookies, please refer to Section 8 of this Privacy Policy. You may also review our dedicated Cookie Policy for more details.

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social media pages)
• Third-party delivery platforms and food ordering apps
• Analytics and advertising partners
• Publicly available databases

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Provide and Fulfill Our Services

• Process and fulfill your food orders, whether for delivery, carryout, or dine-in
• Create and manage your customer account
• Process payments and send transaction confirmations
• Track your loyalty rewards and apply eligible discounts or offers
• Respond to your questions, requests, and customer service inquiries
• Notify you of updates to your order status

3.2 Improve and Personalize Our Services

• Analyze usage trends to improve the functionality and content of our website
• Personalize the menu items, promotions, and recommendations displayed to you
• Conduct internal research and development to enhance our food offerings and customer experience
• Perform data analytics to understand customer preferences and behavior

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about Dewey's Pizza products and services
• Notify you about new menu items, limited-time deals, and seasonal promotions
• Deliver targeted advertising on our website, social media platforms, and third-party websites
• Conduct contests, sweepstakes, or other promotional activities

You have the right to opt out of marketing communications at any time. Please see Section 7 for information about your rights and how to exercise them.

3.4 Legal and Compliance Purposes

• Comply with applicable federal, state, and local laws and regulations
• Enforce our Terms of Service and other agreements
• Detect, prevent, and investigate fraud, security incidents, and other illegal activities
• Respond to lawful requests from government authorities or law enforcement
• Protect the rights, safety, and property of Dewey's Pizza, our customers, and the public

3.5 Business Operations

• Manage our day-to-day business operations and administration
• Maintain accurate business records and accounting
• Evaluate or facilitate a merger, acquisition, or sale of all or part of our business assets

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to use your information only as directed by us and in accordance with this Privacy Policy. Categories of service providers include:

• Payment processors — to securely process credit and debit card transactions
• Delivery partners — third-party delivery services contracted to fulfill your orders
• IT and hosting providers — companies that host our website and manage our technical infrastructure
• Email marketing platforms — services used to manage and send our newsletters and promotional emails
• Analytics providers — tools such as Google Analytics that help us understand how users interact with our website
• Customer support tools — platforms that help us manage customer inquiries and complaints
• Advertising networks — to serve targeted advertisements to you on our website and across the web

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Compliance with a court order, subpoena, or legal obligation
• Requests from law enforcement or government regulatory agencies
• Protection of the rights and safety of our employees, customers, or the general public
• Investigation of potential violations of our policies or applicable law

4.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, reorganization, or sale of all or substantially all of its assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties in other circumstances when we have obtained your prior consent to do so. You may withdraw your consent at any time by contacting us at [email protected].

5. Data Security

Dewey's Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) technology.
• PCI-DSS compliance: Our payment processing systems adhere to the Payment Card Industry Data Security Standard (PCI-DSS) to ensure the secure handling of payment card information.
• Access controls: Access to personal information is restricted to authorized employees and contractors on a need-to-know basis, and all staff are trained on data protection best practices.
• Secure server infrastructure: Our website and databases are hosted on secure servers with firewalls, intrusion detection systems, and regular security audits.
• Password protection: Customer account passwords are stored using industry-standard hashing algorithms and are never stored in plain text.
• Regular security reviews: We conduct periodic reviews of our security practices and update our systems to address known vulnerabilities.

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your account or personal information has been compromised, please contact us immediately at [email protected].

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following general retention guidelines apply:

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, anonymize, or de-identify it in accordance with our data retention and disposal procedures.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws. We are committed to honoring these rights and making them easy to exercise.

7.1 Rights Available to All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as how we use and share that information.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we maintain about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as where we are required to retain information for legal or accounting purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time. You can do this by clicking the "unsubscribe" link in any marketing email, or by contacting us at [email protected].
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a different level of service because you have exercised your privacy rights.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know the Categories of Data Shared: You may request disclosure of the categories of third parties with whom we share your personal information.
• Right to Opt Out of the Sale or Sharing of Personal Information: Although we do not sell personal information in the traditional sense, to the extent that our sharing of data with advertising partners may constitute a "sale" or "sharing" under California law, you have the right to opt out. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit our use of sensitive personal information to only what is necessary to provide our services.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To submit a verifiable consumer request under California law, please contact us using the details in Section 11. We will respond to your request within 45 days, as required by California law, and will notify you if we need to extend this period.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]
• Website: deweysdining.rest

We may need to verify your identity before processing your request. Verification may require you to provide information such as your name, email address, and account information. We will not use the information provided for verification purposes for any purpose other than verifying your identity.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to verify your own identity directly with us.

8. Cookie Policy

Dewey's Pizza uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites recognize your device and remember information about your visit, such as your preferred language, login status, or items in your shopping cart.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, including enabling you to log into your account and complete orders. They cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this data to improve website performance. (Example: Google Analytics)
• Functionality Cookies: These cookies allow our website to remember choices you make (such as saved addresses or language preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They may also be used by third-party advertising networks to track your browsing activity across other websites.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website and your ability to place orders.

You may also opt out of targeted advertising cookies by visiting the following resources:

• Digital Advertising Alliance (DAA): optout.aboutads.info
• Network Advertising Initiative (NAI): optout.networkadvertising.org

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website at deweysdining.rest.

9. Children's Privacy

Dewey's Pizza does not knowingly collect, solicit, or process personal information from children under the age of 18. Our website, online ordering platform, and loyalty programs are intended for use by adults only. By using our website or services, you represent and warrant that you are at least 18 years of age.

If you are a parent or legal guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

In addition, we comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the online collection of personal information from children under the age of 13 without verifiable parental consent. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it immediately.

10. International Data Transfers

Dewey's Pizza is a United States-based business, and our primary operations and servers are located within the United States. However, some of the third-party service providers we use may operate in or transfer data to countries outside of the United States.

If your personal information is transferred outside of the United States to countries that may have different data protection laws than those in your home jurisdiction, we will take appropriate measures to ensure that your information receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with service providers that include contractual data protection obligations consistent with applicable U.S. law
• Ensuring that third-party providers adhere to recognized security standards and privacy frameworks
• Utilizing standard contractual clauses or other legally recognized transfer mechanisms where applicable

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to the United States and other countries, as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Dewey's Pizza. These may include social media platforms (such as Facebook, Instagram, and Twitter/X), third-party delivery platforms, and payment gateways. This Privacy Policy does not apply to those third-party services.

We encourage you to review the privacy policies of any third-party services you visit or use. We are not responsible for the privacy practices, data collection, or content of third-party websites and services, and we accept no liability in connection with them.

12. How to File a Privacy Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve the matter directly.

12.1 Contact Dewey's Pizza

Please send your complaint or concern to:

• Email: [email protected]
• Website: deweysdining.rest

We will acknowledge receipt of your complaint within 10 business days and aim to resolve the matter within 30 business days. If additional time is needed to investigate your complaint, we will notify you of the expected resolution timeline.

12.2 Filing a Complaint with a Regulatory Authority

If you are a California resident and believe that we have violated your rights under the CCPA/CPRA, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

If you have concerns about unfair or deceptive business practices related to your personal information, you may also file a complaint with the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC): reportfraud.ftc.gov

Depending on your state of residence, you may also have the right to file a complaint with your state's attorney general office or consumer protection agency.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or technological developments. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on our website at deweysdining.rest
• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address (if you have an account with us) where required by applicable law

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days of receipt. For requests to exercise your statutory privacy rights (such as access, deletion, or correction requests), our response times may vary depending on the complexity of the request, but we will adhere to all legally required response timelines.